Terms and Conditions

Returns

It is important to me that you are happy with your purchase. Please consider the images provided and choose carefully. If for any reason you are not completely satisfied, I am happy to discuss options.

  • I do not offer exchange or credit for changing your mind so please choose carefully.
  • Please contact me directly via email or the contact page before sending the item back. I will provide you with an address to send the item to.
  • Items need to be returned within fourteen days of delivery date.
  • All items must be returned in 100% new, original and unworn condition.
  • Any items deemed not in 100% new, original and unworn condition will be returned to the customer and no exchange or credit can be given.
  • Items must be returned via 'express' post or another form of trackable delivery.
  • Return postage cost is the responsibility of the customer.
  • Please ensure that the item is packaged safely as I can not accept an exchange that is damaged through transit.
  • International customers will need to pay for postage of exchanged items.
  • No refunds, exchange or credit will be offered for sale items, unless faulty.

Privacy Policy

All customer details are strictly confidential and private. No details will be shared.

Terms of Service

Purchasing

  • The jewellery for sale on this website is completely handmade. Most items are unique, one-off pieces. Where multiples of an item are available, there may be very slight variances in the look and colour of the pieces, though every effort is made to ensure the pieces are consistent.

Prices and Payment

  • All prices are in Australian Dollars and are GST inclusive.
  • Accepted payment include Visa, Mastercard, Amex, Union Pay, Shop Pay, Apple Pay, Google Pay, PayPal, and Eftpos

 Shipping Policies

All your purchases are packaged in 100% compostable and recyclable materials, including the sticky tape, stickers, and mailing bags. No plastic is used in order to reduce any negative impact on our environment.

Costs

  • Standard delivery within Australia is free when spending $100 or over. Delivery takes within 2 to 8 business days.
  • Standard delivery within Australia is $10 when spending less than $100. Delivery takes within 2 to 8 business days.
  • Express delivery within Australia is $15. Delivery is within 1 to 4 business days.
  • Deliveries to all other countries start at $20.

The seller takes no responsibility for the arrival of goods once they are posted.

Contact Information

Trade name: Ravenscroft Studio

Phone number: +61 0456122734

Email: ravenscroftstudio@hotmail.com

ABN: 67 671 500 683